FAQ
ORDERS
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.
Do you sell Gift Cards?
Yes, we certainly do. You can purchase STONEstylee Gift Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiration dates.
SHIPPING
Where do you ship to?
We ship to almost every country in the world.
What does shipping cost?
Just add the items to your cart and select your country from the list to get a shipping price.
How long does shipping take? What shipping methods do you use?
All orders are shipped via USPS. Please allow 3-5 business days for orders to be processed after your purchase is complete.
I live outside of the USA, will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.
RETURNS & EXCHANGES
What is your return policy?
We want you to be 100% satisfied with your STONEstylee purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
STONEstylee
Attn: Returns/Exchanges
P.O. Box 5739
Hagatna, Guam 96932 - Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
PRODUCTS
How should I care for my tees, crewnecks, and hoodies? Will they shrink?
We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.
What type of printing process is used on your clothing?
All of our shirts and hoodies are screenprinted. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use a soft-hand plastisol ink to get a bright white print. Check the product pages for the specific type of printing for each individual product.
Will the printing on the tees fade?
We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.
Still have other questions?
For additional information about STONEstylee please use the contact form or email stonestylee@gmail.com.